Privacy Policy.

01 · Who we are and when this Policy applies

Onyx Claims ("Onyx," "we," "us," or "our") is the trade name used for the contractor-focused property estimating and documentation business described on this website. If you become a client, the applicable quote, invoice, or work authorization identifies the legal contracting party responsible for the engagement and associated business records.

This Policy applies to onyxclaims.com, calls, emails, service inquiries, quotes, and project information handled by Onyx. It does not govern a client's own privacy practices or third-party websites and services. When a business client gives Onyx personal information to perform requested work, Onyx handles that information for the client's business purpose and instructions; the client remains responsible for its direct relationship with the individuals involved.

02 · Categories of information

Contact and communication information. Name, business name, title, email address, phone number, call or voicemail details, message content, and attachments.

Project information. Property addresses, photographs, measurements, sketches, diagrams, estimates, scopes, notes, dates, documents, and related project or claim information that a client chooses and is authorized to provide.

Website and device information. Squarespace and other hosting, security, or analytics providers may process IP address, browser and device type, referring page, pages viewed, approximate location derived from IP, timestamps, cookies, and similar technical information.

Business and transaction records. Quotes, work authorizations, invoices, payment status, project history, support communications, and tax or accounting records. The website does not currently collect payment-card information. If a third-party provider processes payment, it handles payment credentials under its own terms; Onyx may receive transaction status and limited billing details.

03 · Sources of information

We receive information directly from website visitors, business clients, their personnel, and project participants they authorize; from documents, photographs, measurements, and other records submitted for a project; automatically from Squarespace and connected website providers; from invoicing, payment, communications, security, or other service providers; and, when reasonably necessary for the requested work, from lawful public or commercial sources.

04 · How we use information

• Respond to calls, emails, service inquiries, and privacy requests.
• Confirm authority, evaluate project scope, prepare quotes, and communicate requirements.
• Prepare, review, revise, deliver, and support requested estimates and documentation.
• Operate, maintain, secure, troubleshoot, and improve the website and business systems.
• Maintain project, support, billing, tax, audit, and other legitimate business records.
• Detect and prevent fraud, misuse, unauthorized access, security incidents, or unlawful conduct.
• Enforce agreements, protect legal rights, and comply with law or valid legal process.

We do not use client project photographs, measurements, addresses, or claim information for advertising or unrelated marketing.

05 · Sensitive information and data minimization

Do not send Social Security numbers, driver's-license or passport numbers, full bank or payment-card credentials, medical records, passwords, biometric data, precise geolocation unrelated to the project, or other sensitive information unless Onyx expressly requests it through an appropriate method and it is legally necessary for the engagement. We ask clients to provide only information adequate, relevant, and reasonably necessary for the requested work.

06 · How and why we disclose information

We may disclose the categories described above to service providers that support website hosting, analytics, security, email, phone or communications, file transfer and storage, licensed estimating software, invoicing, payment processing, accounting, professional advice, and business operations. Providers receive information only for the applicable service and subject to their contracts, terms, or legal duties.

We may also disclose information when required by law, subpoena, court order, or valid legal process; when reasonably necessary to prevent fraud or protect rights, property, safety, or security; as part of a merger, financing, reorganization, sale, or transfer of all or part of the business; or at the client's direction or with consent.

07 · No sale, targeted advertising, or unrelated model training

Onyx does not sell personal information and does not process it for targeted advertising or profiling that produces legal or similarly significant effects. Onyx does not sell or license client project materials and does not intentionally authorize another company to use those materials for unrelated advertising or to train a general-purpose artificial-intelligence model. This statement does not prevent service providers from processing information as necessary to provide their contracted services under their applicable terms.

08 · Third-party and property-owner information

Project materials may contain information about property owners, occupants, employees, subcontractors, or other individuals. The business client has the direct relationship with those individuals and is responsible for providing required notices and obtaining the rights, consent, or other legal authority needed before sharing their information with Onyx. Onyx relies on the client's instructions and authority and uses that information only for the requested business purpose, legal compliance, security, and related recordkeeping.

09 · Cookies and website providers

Squarespace uses cookies and similar technologies that are necessary to deliver and secure the website. Depending on the site's configuration and a visitor's choices, Squarespace or a connected provider may also use analytics or performance technologies to measure visits and activity. When a cookie banner or privacy control is shown, visitors may use it to manage non-essential cookies. Browser controls can also limit or remove cookies, although some functions may be affected.

Squarespace and any linked third-party service process information under their own terms and privacy notices. A Squarespace banner can restrict many, but not necessarily all, cookies placed by custom code or third-party integrations.

10 · Retention and deletion

We retain information only as long as reasonably necessary for the purposes described in this Policy, including active and anticipated projects, client support, billing and tax records, contractual obligations, dispute resolution, legal rights, security, backup cycles, and applicable law. The period varies by record type and context. When information is no longer needed, we delete, de-identify, or securely isolate it where immediate deletion from backups or systems is not reasonably feasible.

11 · Security and incident response

We use reasonable administrative, technical, and physical safeguards appropriate to the nature and volume of information handled. Access is limited to people and providers with a reasonable business need. No transmission, email service, website, or storage system can be guaranteed completely secure. Clients should follow secure-transfer instructions and avoid sending unnecessary sensitive information through ordinary email.

If Onyx determines that a security incident requires notice under applicable law, we will provide notice to affected individuals or authorities as required. Clients must promptly notify Onyx if they believe project information they supplied is inaccurate, unauthorized, or exposed.

12 · United States processing

Onyx operates from and markets its services in the United States. Information may be processed and stored in the United States and other locations where service providers operate, subject to applicable law and provider safeguards. If a client requires location-specific handling or contractual terms, those requirements must be agreed in writing before information is submitted.

13 · Privacy choices and requests

Subject to identity verification, legal exceptions, and the applicability of state law, an individual may ask Onyx to confirm processing; access, correct, delete, or obtain a copy of personal information associated with that individual; or exercise an applicable right to opt out of sale, targeted advertising, or qualifying profiling. Onyx does not currently sell personal information or engage in those targeted-advertising or qualifying-profiling activities. We will not unlawfully discriminate against an individual for making a valid request.

Use the contact form and select “PRIVACY / DELETE MY INFORMATION” as the request type. Describe the request and your relationship to Onyx. We may request information reasonably necessary to verify identity and authority. We will respond within the period required by applicable law. If applicable law gives you a right to appeal a denial, use the form again, select the privacy-request option, and state that the message is a “Privacy Appeal.” We will not require creation of a new account to submit a request.

14 · Children

The website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information directly from children. If you believe a child provided personal information directly to Onyx, contact us so we can evaluate and address it.

15 · Changes and contact

We may update this Policy when our website, providers, practices, or legal obligations change. The posted "Last updated" date identifies the current version. Changes apply prospectively when posted unless a later date is stated. If a material change requires additional notice or consent under applicable law, we will provide it.